Online chat has become the leading contact source — with 42% of customers using a live online chat feature, while only 23% and 16% use email and another social media forum.
Using text-based chat for sales and customer services enables companies to provide their customers with immediate access to help, allowing them to easily multi-task while waiting. The right chat solution aids at the right place and right time, which is significant not only for the customers but also for your organization and its employees.
PositiveEdge offers ChatEdge, a smarter way of interacting with customers for sales and support. It provides an easy channel to establish a dialogue with your customers and address their queries upfront with plenty of other great options.
The product offers a convenient way to answer issues from your company website. It is a cost-effective product designed to increase the average order value of customer purchases through helpful advice and insights on what to shop. It enhances marketing initiatives by turning a small business into a sales powerhouse through the integration of the solution with CRM systems.
Effortless Customer Engagement
Our ChatEdge tool can help you:
Easily customize your integration approach specific to the needs of the domain where the application is being used.
Easily implement the product using various CRM applications such as MS CRM, SFDC, SAP, and Sugar CRM.
Provide you with relevant records and reports as an integral part of the core application (it can act as a stand-alone tool as well).
Provide nouveau features including sneak-peak, co-browsing, location tracking, alerts, etc.
Chatedge and Keystone
Chatedge is deployed on PositiveEdge’s Keystone application which is a highly scalable, multi-functional, secure and portable enterprise platform. Deploying on Keystone allows Chatedge to focus on customer experience by providing superior feature functions and usability of the application
Chatedge can be run from anywhere but works best when deployed in the cloud on Amazon Web services (AWS) or on Microsoft’s Azure. AWS and Azure allow Chatedge to rapidly scale and provides pre-configured services optimize performance and business continuity such as backups, archiving, disaster recovery, portability, global and regional presence, and other deployment concerns.