We help Gas, Energy, and Utility companies manage and streamline their processes for improved efficiency and increased cost savings.
Gas, energy, and utility companies are coping with the continuous fluctuation in oil prices in the market, requiring them to continuously improve their processes for greater efficiency and more cost savings.
With our proven track record, PositiveEdge has helped institutions in the gas, energy, and utility industry by building solutions that have enabled the following organizations stay ahead of the competition:
Standardized contact/account management systems
Enabled mobile information access (online/offline access via smartphones, tablets, laptops, desktops)
Enabled shared customer intelligence (information sharing across departments/divisions)
Embedded business intelligence, real-time dashboards, query analytics, key performance indicators and customizable reports through Business health dashboards
Standardized data storage for analysis, forecasting, evaluation, adjustment through data-driven resource management
Integrated Sales with Marketing: lead-to-capture lifecycles, focus of effort, campaign planning, opportunity positioning
Automated lower value tasks: contact tracking, auto alerts/notifications, Outlook/Office integration
Implemented Dynamics CRM platform and solution at PG&E for the EGI (Electrical Generation Interconnections) group
Enabled the deployment the following business processes: Users access CRM from inside Microsoft Outlook that allowed them to track ongoing activities and associate them with projects
Built a real time interface between PG&E’s SAP application and Dynamics CRM
Managed Designated Consumers
Automated Designated Consumers targets
Managed Audit though Dynamics CRM and E-filing Portal
Automated and managed Energy Auditors and Energy Managers’ activities
Managed Designated Consumers Energy Savings Certificates and integration with Energy Exchange
Automated workflows and reminders for audit, e-filing reports, activities, etc.
Provided a 360-degree view of the property and the customer
Enabled integration with AXAPTA to automatically manage invoicing and collections based on property
Enabled integration with SharePoint to manage the documents
Streamlined the case management process
Automated the generation of invoices/receipts
Provided better insight into data through real time dashboard/reports
Automated workflows and reminders
Created a single integrated system for various customer interactions across all the customer facing departments of T&C
Enabled the auto-creation of campaigns for Marketing
Enabled tracking of all activities with the stakeholders in an effective manner
Enabled SLA tracking and escalation
Implemented the creation of multiple versions of quotations and subsequent conversion to orders
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