Healthcare & Life Sciences CX & CRM Implementation
We help healthcare and life sciences companies turn data into action, address rising operational costs, and react to healthcare consumerism.
Healthcare and life sciences companies are faced with the challenge of effectively leveraging Big Data in response to healthcare consumerism and transitioning to value-based payments in an industry that is experiencing a constant rise in operational costs.
With our proven track record, PositiveEdge has helped institutions in the Healthcare and life sciences industry by building solutions that have allowed the following organizations stay ahead of the market:
Patient engagement management
Registration and post-registration
Referral sales – Doctor Relationship management
Referral doctor empanelment and management
DRM sales force automation
Patient conversion and tracking
Marketing campaigns and events management
Creating, planning and budgeting Campaign and campaign activities
Creating dynamic and reusable marketing list
Contact center/CTI integration
Appointment booking system
Reports and dashboards
Manage contact and account
Leverage Custom Portal—Task oriented, user friendly portal leveraging CRM to improve ease of use for end users
Tableau Reporting—Interactive data visualization to help better understand data and take decisions
Better insight into data through real time dashboard / reports
Automated workflows and reminders
Real-time integration with Marketo, Abaxis marketing application
360 degree view, AD Authentication, Training Certificate, Attach Documents, Event Information, Quote Print, Ring Lead, Flicker Box, ARS Integration, CTI Integration.
Integration with Outlook 2007 via CRM 4.0 outlook client with support for offline mode
Online management of Sales & Service
Automated Queue management
Automated De-duplication of core records.
Capability to generated PDF quotation directly from CRM
Credit Redemption management with Faxing capability directly from CRM
SMS Alerts on Service assignments
Territory based data alignment
To learn more on how we can help you leverage the power of Big Data through cutting-edge solutions, submit your details below and we'll get back to you shortly.