Manufacturing & Food Processing CX & CRM Implementation

We help manufacturing and food processing companies streamline and modernize their processes while addressing the evolving demands of the industry.

Manufacturing and food processing companies are required to adhere to manufacturing food safety regulations in an industry with accelerating compliance requirements. They must add value to their products, speed up their innovation cycle, and adapt to the shift toward e-commerce while streamlining and modernizing their processes. With our proven track record, PositiveEdge has helped institutions in the manufacturing and food processing industry by building solutions that have allowed the following organizations stay ahead of the industry curve:

  • Implemented Microsoft Dynamics CRM 2015 Online in three different divisions for both textile and non-textile units
  • Integrated SAP B1 with MS CRM for account and contact data with two-way data transfer between the two applications
  • Ensured system scalability through robust solutions architectures
  • Enabled various capabilities in Resil:
    • Lead Management
    • Opportunity Management
    • Visit Management
    • Finish Request
    • Trial Request
    • Service Request
    • Product Substitution Analysis
    • Service Management
    • Integration with SAP B1 for Accounts and Contacts data
  • Automated communication and document management at par with compliance and regulatory law, resulting in higher brand value and growth
  • Created a unified system for all supplier related documents
  • Enabled supplier authorization using DocuSign
  • Devised an approval mechanism for CRM users for supplier documents
  • Helped foster Taylor Farms’ strong commitment to food safety
  • Automated process of quoting and workflows at par with standard benchmarks, resulting in higher brand value and growth
  • Enabled the generation of multiple quotes for a single opportunity with automatic carry-over of key fields and line items from the opportunity into the quote
  • Enabled revision of quotes while maintaining traceability of quote revisions
  • Enabled “clone quote” that speeds up the quoting process
  • Enabled multiple price-lists with multi-currency support
  • Allowed for highly granular product configuration with availability of write-in products
  • Implemented the automatic verification of the quote for consistency that makes the process very reliable
  • Enabled multi-tiered pricing based on quantity
  • Configured WS Federation authentication that supports Single Sign-On

Contact us

The power of CRM, re-imagined through our
innovative products and solutions

Type in your contact details.

Quick Contact