Earn customers for life
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with streamlined data and unified technology they need to deliver seamless, personalised experiences.
Support customers anytime, anywhere with Dynamics 365 Customer Service.
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with streamlined data and unified technology they need to deliver seamless, personalised experiences.
Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.
Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimise agent productivity.
Visualise customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.
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