Microsoft Dynamics 365


Engage with customers around the world using personalised and rich digital marketing experiences. Dynamics 365 links up Dynamics CRM with Adobe Marketing Cloud to provide campaign management and targeted, personalised marketing tools that cater to your unique needs.

Personalise buyer experiences

Build more rewarding business relationships when you create seamless experiences that increase lead generation, strengthen your marketing capabilities, and expand your sales opportunities with Dynamics 365 Marketing.

Personalise buyer

Align sales and marketing Align sales and marketing

Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to increase lead generation and productively nurture leads.

Make informed decisions Make informed decisions

Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.

adaptable platform Grow with an adaptable platform

Personalise and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.

Personalise buyer experiences to increase demand

buyer experiences
  • Orchestrate customer journeys
  • Attract the right prospects
  • Create campaign assets quickly
  • Run business-unit-level marketing
  • Simplify event management
buyer experiences

Align sales and marketing

Align sales

Align sales and marketing

  • Create a single view of prospects
  • Identify, target, and close top accounts
  • Track and prioritise leads
  • Increase productivity
  • Simplify collaboration

Make informed decisions

  • Improve marketing effectiveness
  • Test and choose the right content
  • Understand customer needs better
  • Target the right audience

Grow with an adaptable platform

adaptable platform

Grow with an adaptable platform

  • Adapt marketing to your needs
  • Easily integrate data
  • Enhance marketing campaigns
  • Market globally

Microsoft CRM

What is Microsoft CRM or MS Dynamics 365 CRM?

It stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, customer pipeline and deliver actionable data.

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