We safeguard your investments in application development (or digital transformation) by providing the most flexible support and maintenance services
PositiveEdge is the only organization with all the best in industry Microsoft Dynamic 365 Senior Consultants with collective experience of more than 250 years dating back from the days of Microsoft CRM version 4.0
PositiveEdge excels at managing diverse and complex applications at lower cost and ensures rapid response to requests for new functionality and requirements
We ensure that your CRM provides the best Customer Experience, Customer Engagement and Customer Retention
Our team of experts provide consulting on fine-tuning your CRM platform to ensure that you reap all potential benefits of CRM.
PositiveEdge helps you integrate CRM with other line of business application that your organization uses, so that you get to view all customer related data in one application.
These cover migration from on-premise to cloud to increase scalability, security and minimized maintenance costs.
We can help you upgrade to the latest version of CRM to utilize the latest cutting-edge features and improved user experience.
Maintenance and Support
PositiveEdge excels at managing diverse and complex applications at lower cost and enable rapid response to requests for new functionality and requirements.
Dynamics 365 CRM Maintenance Services
Future-proof your investment in Microsoft Dynamics CRM
Regular maintenance to keep CRM up and running, preventing any unplanned downtime.
Maintenance of customization backups
CRM customizations expand over time; it is critical to review the amount of customizations and clean up the system on a regular basis.
Application of patches
Making frequent changes to your base solution can get messy depending on how many changes are being made. Our team helps you manage releases through patches.
We help customers add new functionality and reports to existing CRM seamlessly at rapid time and reduced cost.
Our solution experts help manage corrective maintenance of your existing system, bug fixes and liaising with your L1 team where required.
Dynamics 365 CRM Production Support Services
If there is a business critical issue in the system, our team will solve it faster and better than anybody else in the industry.
We believe in analysing and fixing the root cause of problems so that they do not repeat.
At PositiveEdge, we follow well defined change management procedures, managing changes from requisition, impact analysis, implementation, verification, validation, release and closure.
Users change roles and departments over their course of employment; this results in a requirement for change in access rights to the system. Our team manages access changes based on role changes in the most effective manner without affecting the existing records in the system.
Releases are well planned with minimal downtime and with contingency procedures in place to avoid disruption in services.
Service Validation and Testing
Automated test scripts are used for regression testing to prevent any defect injection to the existing system.
Having accurate records of the state of your systems is essential; PositiveEdge helps you maintain your systems with effective configuration management practices.
PositiveEdge determines and maintains the knowledge necessary for the operation of its processes and to achieve conformity of products and services.
On Demand Support
An ad hoc requirement for a small enhancement request, additional report creation or bug fixes. Also suitable for upgrade and migration requirements.
Annual Maintenance Contract
Ongoing support for catering to requests and issues throughout the year. Suitable for organization with a sizable number of CRM users.
Dedicated team allocated to project based on Time and Material engagement. Blended rate for resources. Suitable for large complex multi-tenant implementations.