Oracle CX can break down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Oracle's CRM approach can enable your company to provide cross-channel, consistent customer experiences using pre-built business processes that span silos; integrate CRM with enterprise applications; and leverage industry-specific best practices for competitive advantage and lower TCO.
Positive Edge can help you leverage Oracle CX to address the challenges you face in delivering what your customers want. Working together with your team, we can deliver standardized yet custom-tailored, industry-specific experiences for each of your customers. Our team of experts can help you streamline and personalize the customer experience for both your stakeholders and customers using Oracle’s integrated cloud solutions that connect every customer engagement with your brand.
Leveraging Positive Edge’s expertise in implementing Oracle CX can help you obtain the following benefits:
Guide customers through every engagement, from acquisition to advocacy.
Operate anytime, on any device and anywhere for a seamless, cross-channel experience.
Make better decisions faster using a comprehensive customer view, analytics, and social media insights.
Modernize your business and beat the competition with native mobile, social, and analytic technologies.
Lower costs, grow revenue, and sustain brand value.