Real Estate & Property Management CX & CRM Implementation

We help real estate and property management companies move forward in their processes and systems in order for them to adapt to the changing times.

As the face of the real estate and property management industry has changed from a decade ago, top players in this field are faced with the challenge to manage their customer service operations, improve their processes and workflows, eliminate departmental silos, and advance together with the changing technologies. With our proven track record, PositiveEdge has helped companies in the real estate and property management industry by building solutions that helped the following organizations stay ahead of their competition:

  • Created comprehensive work flows including pre-defined work flows and on demand work flows which should be easily configurable and to be administered.
  • Enabled a comprehensive Service Request Management system
  • Set SLAs for tasks/work flows along with auto escalation and reporting
  • Implemented tight security built against multiple business units, Users & Roles along with record level security
  • Deployed user-based, role-based, and group-based dashboards with drill down functionality
  • Enabled integration with ERP and Courier Detailed production management system
  • Implemented document management capability (ability should be provided to build custom forms within the CRM framework with work flow capability)
  • Enabled integration with outlook calendar of the user/group
  • Created a Knowledge base repository
  • Enabled integration with automatic call distribution (ACD) and computer-telephone integration (CTI)

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