Real Estate & Property Management CX & CRM Implementation

We help real estate and property management companies move forward in their processes and systems in order for them to adapt to the changing times.

Real Estate & Property Management CX & CRM Implementation Service

As the face of the real estate and property management industry has changed from a decade ago, top players in this field are faced with the challenge to manage their customer service operations, improve their processes and workflows, eliminate departmental silos, and advance together with the changing technologies.

With our proven track record, PositiveEdge has helped companies in the real estate and property management industry by building solutions that helped the following organizations stay ahead of their competition:

dutco
  • Implemented a reliable, high-performing CRM Solution to effectively manage their customer service operations in hospitality sector
  • Deployed the following business process:
    • Auto acknowledgement to customer on receiving a mail
    • Auto assignment of cases to available agents
    • Auto routing of cases based on agent’s workload
    • Auto closure of cases on replying to customer’s queries
    • Tracking of cases by agents
    • Automated SLA tracking by system
    • Better insight into data through real time dashboard / reports
  • Automated workflows and reminders
  • Streamlined case management process
up
  • Implemented Microsoft Dynamics CRM 2011 for the following departments:
    • Sales: In sales module, the CRM solution helps the users to sell the saleable component (Unit) by capturing Enquiry details, generating Offers, generating Sales and Purchase agreements and signing the deal with the tenant.
    • Lease: In lease module, the CRM solution helps the users to lease a Unit (commercial/residential) by capturing Enquiry details, generating Offers, generating contract agreements and signing the deal with the tenant
    • Retail: In retail module, the CRM solution helps the users to lease a retail Unit (shopping area) by capturing Enquiry details, generating offers, generating contract agreements and signing the deal with the tenant
    • Legal: If a user finds any of the tenants (unit holder) as a non-payment, breach of conduct or a criminal case, the user will raise a legal case against him. Legal Case will be registered in Dubai court and according to the court decision; UP will deal with the tenant.
    • Finance: Finance team has the visibility over all the payments that have been made/due in the sales, lease and retails department.
the-wave
  • Created comprehensive work flows including pre-defined work flows and on demand work flows which should be easily configurable and to be administered.
  • Enabled a comprehensive Service Request Management system
  • Set SLAs for tasks/work flows along with auto escalation and reporting.
  • Implemented tight security built against multiple business units, Users & Roles along with record level security.
  • Deployed user-based, role-based, and group-based dashboards with drill down functionality
  • Enabled integration with ERP and Courier Detailed production management system
  • Implemented document management capability (ability should be provided to build custom forms within the CRM framework with work flow capability)
  • Enabled integration with outlook calendar of the user/group
  • Created a Knowledge base repository
  • Enabled integration with automatic call distribution (ACD) and computer-telephone integration (CTI)

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