Agents can provide phone support within a multichannel context, for seamless support across email, chat, social media, SMS and voice.
End customers spend almost 10% less time waiting for an initial response.
And saw their requests solved 17% faster.
All this for our customers just within two months of using Zendesk.
Businesses all over the world use Zendesk to support their customers as our software is strong on the basics like self-service and ticketing, and is open and flexible on the bigger stuff like customer profiles and APIs.
Low support costs
High customer satisfaction
Availability of self-services options
Reduce load on-phone support costs
Customers expect fast, personal support from retailers. They want to connect with companies on their own terms, over the channels that are most important to them. When a shopper has a question, they want agents to connect the dots and solve their problems without shuffling them between departments. Companies that get it right enjoy happy, loyal customers.
While building positive, long-term customer relationships has always been important to business success, the methods for doing so are evolving faster than ever across verticals and industries.
For manufacturing businesses, meeting customer expectations at scale is complicated. And doing so today looks entirely different than it did a decade ago or even a year ago. As the industry evolves, advancements in technology also bring changes in consumer behavior.
Customer support software that empowers your teams to deliver world-class service, faster.
There are many factors that contribute to a positive customer experience: affordable prices, range of products or services available, convenience or ease of use, promotions offered and more but among these, service is foundational. More so than ever before, customers expect a great customer service experience from the businesses they work with.
switch providers due to poor customer service and once a customer is lost, 68% do not come back.
to pay 4.5 times more for an excellent customer experience versus a poor customer experience.
interaction is 4x as likely to decrease loyalty as to increase it.
aspired to be customer support leaders, but only 1 in 5 deliver good customer experience.
Zendesk makes support, sales, and customer engagement software for everyone. It's quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours not weeks to get up and running.
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Integrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. It's proven to improve customer satisfaction and increase agent productivity at any scale. Get Zendesk
Customize your support solution to fit the diverse needs across your business, with features like contextual workspaces and custom resources.
Set up, maintain, and change your support operations with features like skills-based routing, ticket forms, and satisfaction prediction.
Keep internal and external teams on the same page with features like side conversations and light agents.
Keep team members accountable by giving certain roles the right account permissions. Easily audit changes made to your Support instance, with features like custom roles and audit logs.
Get support from experts that know Zendesk best whenever you need it, with features like Launch Guidance and 24x7 support from Zendesk.
Integrated voice software
Agents can provide phone support within a multichannel context, for seamless support across email, chat, social media, SMS and voice.
Live chat and messaging
Zendesk Chat is the market leader in live chat support. It is easy to use, fast to set up and integrates seamlessly into the broader Zendesk product family. Zendesk Chat is designed to scale with any business, whether they have one agent or 10,000, and flexible enough to accommodate a variety of support and sales cases.
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