Building digital enterprises through an open ecosystem and delivering faster services.
Digital Commerce is helping enterprises in the fast changing world of Shopping. Online shopping has become extremely easy and attractive. At the same time, bricks and mortar stores are not able to match the prices the digital world can offer and are often crowded, poorly stocked or even, poorly staffed.
Our Digital Commerce approach help navigate the new normal with a three-tiered solution, uniquely crafted to cater to the various B2C industry-specific needs with quick timelines, rich features, enriching customer experiences; helping clients rapidly get onboarded into the dynamic eCommerce space. Our accelerated services offering helps clients launch a foundational eCommerce site quickly in four weeks and offer a feature rich site only in six weeks.
90% of customers say purchase decisions are influenced by online reviews
34% of shoppers say their phone will become their main purchasing tool
89% of customers desire unified experiences across channels
78% of customers say personally relevant content increases their purchase intent
75% of shoppers report they want more human interaction in the future, not less
When customers have a great experience, they’re willing to pay up to a 16% price premium.
44% of consumers age 35-44 have a mobile wallet, and the number is expected to rise quickly in the next few years.
41% of e-commerce brands now use shoppable Instagram posts.
More than 70% of millennials and Gen Z belong to loyalty programs, compared to less than 20% of Baby Boomers.
By 2020, more than 40% of data analytics projects will relate to customer experience.
66% of customers prefer trying to solve issues on their own through self-service.
76% of consumers expect the agent to know their contact, product, and service history.
Retail e-commerce is booming. It’s expected to reach close to $3.9 trillion by 2020 (around 19.2% CAGR).
Fraud is booming, too! Around 2.2% of revenue (around $90 billion) is lost in direct fraud, and around another $175 billion is lost in related fraud costs.
Empower sales associates with predicative and personalized customer engagement tools while creating omnichannel customer experiences.
Centralize and unify business processes across channels, driving operational excellence with cross-channel intelligence.
Bring together systems and processes to create curated, intelligent systems.