Healthcare & Life Sciences

Healthcare & Life Sciences

We help healthcare and life sciences companies turn data into action, address rising operational costs, and react to healthcare consumerism.

Healthcare & Life Sciences
CX & CRM Implementation

Healthcare & Life Sciences CX & CRM Implementation

Healthcare and life sciences companies are faced with the challenge of effectively leveraging Big Data in response to healthcare consumerism and transitioning to value-based payments in an industry that is experiencing a constant rise in operational costs.

With our proven track record, PositiveEdge has helped institutions in the Healthcare and life sciences industry by building solutions that have allowed the following organizations stay ahead of the market:

Data into Action

Operational Costs



Lead Management

  • Patient engagement management
  • Pre-registration
  • Registration and post-registration

Referral sales –
Doctor Relationship management

  • Referral doctor empanelment and management
  • DRM sales force automation
  • Patient conversion and tracking

Marketing campaigns and
events management

  • Creating, planning and budgeting Campaign and campaign activities
  • Creating dynamic and reusable marketing list
  • Campaign analysis


  • HIS
  • Contact center/CTI integration
  • Appointment booking system
  • Cloudnine website
  • Feedback solution
  • Email server
  • SMS gateway

Reports and


Manage contact and

Manage lead

Manage opportunity

Leverage Custom Portal—Task oriented, user friendly portal leveraging CRM to improve ease of use for end users

Tableau Reporting—Interactive data visualization to help better understand data and take decisions

Better insight into data through real time dashboard / reports

Automated workflows and


Real-time integration with Marketo, Abaxis marketing application

360 degree view, AD Authentication, Training Certificate, Attach Documents, Event Information, Quote Print, Ring Lead, Flicker Box, ARS Integration, CTI Integration.

Integration with Outlook 2007 via CRM 4.0 outlook client with support for offline mode

Online management of
Sales & Service

Automated Queue

Automated De-duplication of
core records.

Capability to generated PDF quotation
directly from CRM

Credit Redemption management with Faxing capability directly from CRM

SMS Alerts on Service

Territory based data

Quick Contact