Healthcare & Life Sciences

info@positiveedge.net +91 8095444144 +1 510 315 0061 +971 56 745 9547

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We help healthcare and life sciences companies turn data into action, address rising operational costs, and react to healthcare consumerism.

Healthcare & Life Sciences
CX & CRM Implementation

Healthcare & Life Sciences CX & CRM Implementation

Healthcare and life sciences companies are faced with the challenge of effectively leveraging Big Data in response to healthcare consumerism and transitioning to value-based payments in an industry that is experiencing a constant rise in operational costs.

With our proven track record, PositiveEdge has helped institutions in the Healthcare and life sciences industry by building solutions that have allowed the following organizations stay ahead of the market:

Data into Action

Operational Costs

Healthcare

Lead Management

Patient engagement management
Pre-registration
Registration and post-registration

Referral sales –
Doctor Relationship management

Referral doctor empanelment and management
DRM sales force automation
Patient conversion and tracking

Marketing campaigns and
events management

Creating, planning and budgeting Campaign and campaign activities
Creating dynamic and reusable marketing list
Campaign analysis

Integrations

HIS
Contact center/CTI integration
Appointment booking system
Cloudnine website
Feedback solution
Email server
SMS gateway

Reports and
dashboards

Manage contact and
account

Manage lead

Manage opportunity

Leverage Custom Portal—Task oriented, user friendly portal leveraging CRM to improve ease of use for end users

Tableau Reporting—Interactive data visualization to help better understand data and take decisions

Better insight into data through real time dashboard / reports

Automated workflows and
reminders

Real-time integration with Marketo, Abaxis marketing application

360 degree view, AD Authentication, Training Certificate, Attach Documents, Event Information, Quote Print, Ring Lead, Flicker Box, ARS Integration, CTI Integration.

Integration with Outlook 2007 via CRM 4.0 outlook client with support for offline mode

Online management of
Sales & Service

Automated Queue
management

Automated De-duplication of
core records.

Capability to generated PDF quotation
directly from CRM

Credit Redemption management with Faxing capability directly from CRM

SMS Alerts on Service
assignments

Territory based data
alignment

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California, USA

39899 Balentine Dr # 300, Newark, CA 94560
Phone: +1 510 315 0061
Fax: 510-315-0061

Dubai, UAE

PO Box: 500013
Office 122, Building 02, Dubai Internet City
Dubai - United Arab Emirates
Phone: +971 56 745 9547
Fax: 971 44469703

Bangalore, India

No.15, First Floor, 15th Cross, Outer Ring Road,JP Nagar 6th Phase Bangalore, Karnataka – 560078
Phone: +91 8095444144

Gurugram, India

5th floor, DLF Two Horizon Center, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002