Personalized application support and maintenance services to reduce system outages and improve the efficiency of applications at a reduced cost while following the best ITIL based practices.
We safeguard your investments in application development (or digital transformation) by providing the most flexible support and maintenance services
Our mature project management processes and ITIL based application maintenance services help optimize cost and ensure high service levels
PositiveEdge excels at managing diverse and complex applications at a lower cost and ensures rapid response to requests for new functionality and requirements
Existing applications need to be supported, maintained and enhanced to keep pace with volatile business
needs and growing changes in technology
Future-proof your investment in Microsoft Dynamics CRM
Regular maintenance to keep CRM up and running, preventing any unplanned downtime.
CRM customizations expand over time; it is critical to review the amount of customizations and clean up the system on a regular basis.
Making frequent changes to your base solution can get messy depending on how many changes are being made. Our team helps you manage releases through patches.
We help customers add new functionality and reports to existing CRM seamlessly at rapid time and reduced cost.
Our solution experts help manage corrective maintenance of your existing system, bug fixes and liaising with your L1 team where required.
On Demand Support
An ad hoc requirement for a small enhancement request, additional report creation or bug fixes. Also suitable for upgrade and migration requirements.
Annual Maintenance Contract
Ongoing support for catering to requests and issues throughout the year. Suitable for applications with a sizable number of users.
The dedicated team allocated to project based on Time and Material engagement. Blended rate for resources. Suitable for large complex multi-tenant implementations.