Application Maintenance Services

Personalized application support and maintenance services to reduce system outages and improve the efficiency of applications at a reduced cost while following the best ITIL based practices.

We safeguard your investments in application development (or digital transformation) by providing the most flexible support and maintenance services
Our mature project management processes and ITIL based application maintenance services help optimize cost and ensure high service levels
PositiveEdge excels at managing diverse and complex applications at a lower cost and ensures rapid response to requests for new functionality and requirements

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Application Support Services

Existing applications need to be supported, maintained and enhanced to keep pace with volatile business
needs and growing changes in technology


Consulting Services

Consulting Services

Our team of experts provide consulting on fine-tuning complex applications to ensure that you reap all potential benefits
Integration Services

Integration Services

PositiveEdge helps you integrate CRM with other line of business application that your organization uses, so that you get to view all customer related data in one application.
Migration Services

Migration Services

These cover migration from on-premise to cloud to increase scalability, security and minimized maintenance costs.
Upgrade

Upgrade

We can help you upgrade to the latest version of software applications to utilize the latest cutting-edge features and improved user experience.
Support and Maintenance

Support and Maintenance

PositiveEdge excels at managing diverse and complex applications at the lower cost and enable rapid response to requests for new functionality and requirements.

Dynamics 365 CRM Maintenance Services

Future-proof your investment in Microsoft Dynamics CRM



 Preventive maintenance

Regular maintenance to keep CRM up and running, preventing any unplanned downtime.


 Maintenance of customization backups

CRM customizations expand over time; it is critical to review the amount of customizations and clean up the system on a regular basis.


 Application of patches

Making frequent changes to your base solution can get messy depending on how many changes are being made. Our team helps you manage releases through patches.


 Product enhancements

We help customers add new functionality and reports to existing CRM seamlessly at rapid time and reduced cost.


 Production Support

Our solution experts help manage corrective maintenance of your existing system, bug fixes and liaising with your L1 team where required.

Dynamics 365 CRM

Production Support Services


Incident Management

If there is a business critical issue in the system, our team will solve it faster and better than anybody else in the industry.

Problem Management

We believe in analyzing and fixing the root cause of problems so that they do not repeat.

Change Management

At PositiveEdge, we follow well defined change management procedures, managing changes from requisition, impact analysis, implementation, verification, validation, release and closure.

Access Management

Users change roles and departments over their course of employment; this results in a requirement for change in access rights to the system. Our team manages access changes based on role changes in the most effective manner without affecting the existing records in the system.
Release Management
Releases are well planned with minimal downtime and with contingency procedures in place to avoid disruption in services.
Service Validation and Testing
Automated test scripts are used for regression testing to prevent any defect injection to the existing system.
Configuration Management
Having accurate records of the state of your systems is essential; PositiveEdge helps you maintain your systems with effective configuration management practices.
Knowledge Management
PositiveEdge determines and maintains the knowledge necessary for the operation of its processes and to achieve conformity of products and services.

Engagement Models


on-demand-support

On Demand Support
An ad hoc requirement for a small enhancement request, additional report creation or bug fixes. Also suitable for upgrade and migration requirements.




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Annual Maintenance Contract
Ongoing support for catering to requests and issues throughout the year. Suitable for applications with a sizable number of users.




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Dedicated Resources
The dedicated team allocated to project based on Time and Material engagement. Blended rate for resources. Suitable for large complex multi-tenant implementations.

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