High Technology

We enable high technology companies to transition from capital expenses to operational expenses through modernization while keeping costs at the minimum.

High Technology CX & CRM
Implementation

High Technology CX & CRM Implementation

While minimizing costs and maximizing security, high technology companies are faced with the challenge of transitioning to a more operational expenses driven model through modernization.

It is imperative for them to constantly innovate and customize their products and services based on consumer needs and demands in order for them to survive in a rapidly evolving market. With our proven track record, PositiveEdge has built specialized solutions for companies in the high technology sector that enabled the following organizations stay ahead of their competition:

Minimizing Costs

Maximizing Security

Technology

Created a scalable and stable Service
Revenue Management System

Enabled greater control over specific processes
for different customers

Set a clear separation of competing
customers data

Provided domain experience in implementing streamlined renewal processes for over 100 ServiceSource customers

Implemented dynamics CRM based solution for eBay Engineering Support group

Integrated an online portal where developers interested in building applications with eBay’s API can search the Dynamics CRM knowledge base and create tickets

Enabled eBay users to use the Outlook integrated interface to interact with customers and answer engineering questions or resolve queries

Salesforce
automation

Activity
Management

Sales Territory
Management

Account
Management

Marketing Management with integration
with Marketo

Service Management including
managing SLA’s

Dynamics CRM integration with
Avaya CTI

Integration with File Transfer System for document management

Integration with existing Knowledge
base system

Email activity management Queues
and Email Router

Manage relationships from business information, contact data, online news, and social media using InsideView

Manage products by integrating with in house PLM application

Real-time reports and dashboards for Sales, Marketing and Service users

Data Migration of more than million records from Clarify and SFDC

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California, USA

39899 Balentine Dr # 300, Newark, CA 94560
Phone: +1 510 315 0061
Fax: 510-315-0061

Dubai, UAE

PO Box: 500013
Office 122, Building 02, Dubai Internet City
Dubai - United Arab Emirates
Phone: +971 56 745 9547
Fax: 971 44469703

Bangalore, India

No.15, First Floor, 15th Cross, Outer Ring Road,JP Nagar 6th Phase Bangalore, Karnataka – 560078
Phone: +91 8095444144

Gurugram, India

5th floor, DLF Two Horizon Center, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002