High Technology Services

High Technology

We enable high technology companies to transition from capital expenses to operational expenses through modernization while keeping costs at the minimum.

High Technology CX & CRM

High Technology CX & CRM Implementation

While minimizing costs and maximizing security, high technology companies are faced with the challenge of transitioning to a more operational expenses driven model through modernization.

It is imperative for them to constantly innovate and customize their products and services based on consumer needs and demands in order for them to survive in a rapidly evolving market. With our proven track record, PositiveEdge has built specialized solutions for companies in the high technology sector that enabled the following organizations stay ahead of their competition:

Minimizing Costs

Maximizing Security



Created a scalable and stable Service
Revenue Management System

Enabled greater control over specific processes
for different customers

Set a clear separation of competing
customers data

Provided domain experience in implementing streamlined renewal processes for over 100 ServiceSource customers


Implemented dynamics CRM based solution for eBay Engineering Support group

Integrated an online portal where developers interested in building applications with eBay’s API can search the Dynamics CRM knowledge base and create tickets

Enabled eBay users to use the Outlook integrated interface to interact with customers and answer engineering questions or resolve queries




Sales Territory


Marketing Management with integration
with Marketo

Service Management including
managing SLA’s

Dynamics CRM integration with
Avaya CTI

Integration with File Transfer System for document management

Integration with existing Knowledge
base system

Email activity management Queues
and Email Router

Manage relationships from business information, contact data, online news, and social media using InsideView

Manage products by integrating with in house PLM application

Real-time reports and dashboards for Sales, Marketing and Service users

Data Migration of more than million records from Clarify and SFDC

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