Zendesk Support Suite

Talk

Call centre software that allows for more personal and productive phone support conversations.

Talk it out

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster.

chat-dashboard

Two ways to play

Whether you’re spinning up a voice channel for the first time or you already have a solution in place, it’s easy to get started with Zendesk Talk.

Start from scratch

Start a trial of Zendesk Talk and begin taking calls immediately with a voice solution that works right out of the box.

Use what you have

Choose the call center software that’s right for you and integrate it with Zendesk using Talk Partner Edition.

Don’t put business on hold

Whether you’re just getting started or managing a global support team, Talk ensures every call gets routed to the right agent with the context they need to deliver personalized support at scale.

Choose the voice experience
  • Out of the box
  • Integrate with Partner Edition
  • Customize with apps
Get the 411

  • Local and toll-free numbers
  • Text messages
  • Voicemail
  • Unified conversations
  • Caller ID and history

Smooth operator

  • Forward to phone
  • Warm transfer
  • Conference calling
  • Call blocking
  • Business hours

Always on call

  • IVR systems
  • Round-robin routing
  • Call queues
  • Callback from queue
  • Overflow and after hours

Keep an eye out

  • Real-time dashboards
  • Omnichannel reporting
  • Call recording
  • Agent recording controls
  • Call monitoring and barging
  • Call quality notifications

Speak their language

language

Speak their language


Zendesk Talk is built into the Support Suite, which gives agents access to full customer context—and allows them to handle voice in the same workspace as other channels.

Take the fast lane


fast-lane

Zendesk Talk is a cloud-based telephony solution, which means you can get up and running in days—not weeks or months—with the flexibility to adapt as your business changes.

fast-lane

Make it your own

apps

Make it your own


Connect your preferred tools and services—including your own call center provider—using our CTI toolkit available with Talk Partner Edition and productivity apps.

Fact, not fiction


fact-fiction

Measure and improve your phone support operations with real-time analytics and reporting. With omnichannel reporting in Explore, you can see where voice stands with your customers in comparison to other channels.

fact-fiction

The Zendesk Family


Zendesk Support gives you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk family of products.

shape
shape

Ready to Schedule a demonstration?

Quick Contact