info@positiveedge.net +91 8095444144 +1 510 315 0061 +971 56 745 9547

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Dataedge

PositiveBOTs

A revolutionary, next-gen Customer Experience Management (CXM) platform that combines Artiﬁcial Intelligence (AI), mobile, and web technologies to deliver automated engagement workﬂows across multiple channels.

Customer Journeys, Simpliﬁed

A continuous, unbroken and personalized journey as they move between various channels.

Contextual Empathy. Curated Journeys. Superior Outcomes.

The PositiveBOTs Difference

PositiveBOTs provides digital self-service, AI-driven assistants and live interactions — all in one framework.

Consolidated Omni-channel

Deliver a secure, digital-optimized experience
Provide a single thread of engagement across multiple touch points

Immediate Results

Deﬂect routine calls, realize day 1 self service beneﬁts
Redirect agent attention to high value conversations

Realistic, Comprehensive AI

Dramatically improve CX, contact center OpEx, and agent performance
Machine learning delivers improving beneﬁts over time

Curated Automation

Unstructured conversational + structured visual ﬂows
Seamless bot-to-agent and agent-to-bot transitions

Optimized for digital-and-mobile ﬁrst engagement

Enable contextual and persistent customer conversations
Easily embed into web, telephony, social

Why PositiveBOTs

Better than Web Chat

Persistent Messaging
Contextual Entry Points
Omni-channel
Mixed Modality

Better than Social

Business in control of channel, no rate limits, no blocking
Native mobile application integration
Persistent across channels

Better than Telephony

Asynchronous, persistent communications
Mixed modalities: text, widget, voice
Contextual entry points

Better than Chatbots

Blended Natural Language and structured UI ﬂows
Contextual and hyper-personalized customer journey
Seamless escalation to live assistance

Products

QuoteEdge

Achieve and sustain long term pricing excellence.

PositiveBOTs

A revolutionary, next-gen Customer Experience Management platform that combines AI, mobile, and web technologies to deliver automated engagement workﬂows across multiple channels.

Dataedge

Unlock Data Across Applications …. Do it Easily and Inexpensively.

Event Recorder

Measure user actions inside your mobile app to improve campaigns in terms of acquisition, engagement and retention.

Gate Keeper

A highly scalable and customizable solution for concerned authorities to authorize and manage ePass for the applicants who need to commute for urgent works during the lockdown.

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California, USA

39899 Balentine Dr # 300, Newark, CA 94560
Phone: +1 510 315 0061
Fax: 510-315-0061

Dubai, UAE

PO Box: 500013
Office 122, Building 02, Dubai Internet City
Dubai - United Arab Emirates
Phone: +971 56 745 9547
Fax: 971 44469703

Bangalore, India

No.15, First Floor, 15th Cross, Outer Ring Road,JP Nagar 6th Phase Bangalore, Karnataka – 560078
Phone: +91 8095444144

Gurugram, India

5th floor, DLF Two Horizon Center, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002