Zendesk Support Suite

Chat

Live chat software that provides a fast and responsive way to connect with customers in the moment.

A chat is worth a thousand
emails

A chat is worth a thousand emails

Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat lets you help customers in real time, which increases customer satisfaction. And satisfied customers are happier customers.

chat-dashboard

Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

This is their moment

Anticipate customer questions and offer help when—and where—they need it most with chat support.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

Grow with the flow

Delivering quality support while growing your business can be hard. Our sophisticated workflow management features makes things easier.

Chat Routing

Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.

Chat Tags

Add tags to your chats, give your conversations context, and better understand your customers.

Departments

Organize your agents into different teams based on skills, language, expertise, or even brand.

Operating Hours

Create a daily or weekly schedule for the chat widget and only appear online during your business hours.

Shortcuts

Create templated responses for common requests and deliver swift replies to customers.

Roles and Permissions

Specify granular permissions for agents, and control what they have access to in Zendesk Chat.

Reach out in real time

real time

Reach out in real time


Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.

Take things as they come


multichannel

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

multichannel

Good lookingout

looking-out

Good looking out


Chat Badge
Our customizable Chat Badges let you put an inviting face on the chat widget. Choose from different layouts and themes, or even change the picture completely. The choice is yours.

Web SDK
Build a fully customized end-user facing chat widget to offer visitors a unique and consistent experience.

Third-party services
Chat can be added to any CMS including WordPress, Drupal, Joomla, Wix, SquareSpace, Shopify, and Prestashop.

Play nice with any device


mobile-device

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

mobile-device

The Zendesk Family


Zendesk Support gives you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk family of products.

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