Meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications.
Microsoft Dynamics 365 Customer Engagement is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management. By combining industry best practices with Microsoft Dynamics 365 Customer Engagement, PositiveEdge helps its clients maximize the value of their technology investments.
Microsoft Dynamics 365 is an intelligent business application on Cloud with purpose-built applications that enables business owners to address specific business needs. The applications can work as stand-alone or seamlessly with other applications. This means that businesses can use just the features they require and expand the solution as their needs grow. Powered by advanced analytics and machine learning, MS Dynamics 365 is the new era of business agility designed to help improve manufacturing and supply chain execution, make field service operations more efficient, sell more effectively and ultimately deliver exceptional customer experience.
Microsoft CRM solution increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions and letting you focus on building and maintaining the customer relationships that matter. A strong Microsoft CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.
Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your people can lose track of customer interactions and miss business opportunities.