Microsoft Dynamics 365

Field Service

Optimise resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.

Resolve service issues the first time,
every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

field-service

technician Deliver service proactively

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

Schedule resources Schedule resources intelligently

Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimising your resources and costs.

Ensure a first-time Ensure a first-time
fix

Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Deliver service proactively


insights
  • Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors
  • Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data
  • Get a 360-degree view of customer assets
  • Provide predictable service that increases customer satisfaction
  • Gain customer insights by automatically sending personalized surveys using Dynamics 365 Customer Voice
insights

Schedule resources intelligently

Schedule resources

Schedule resources intelligently


  • Dispatch the right technician
  • Seamlessly triage calls
  • Manage resource assignments efficiently
  • Optimise technician resources
  • Effectively manage asset history

Ensure a first-time fix


first-time fix
  • Give technicians access to in-context help
  • Provide additional expertise to newer technicians
  • Continue to track all service activity, even when offline
  • Empower technicians in the field
  • Let bots help technicians
first-time fix

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