Zendesk Support Suite

Support

A beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Make it easy to manage customer
interactions

Make it easy to manage customer interactions

Zendesk Support is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.

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CUSTOMER SUPPORT SOFTWARE

Be fast and friendly

Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.

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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their issues. Zendesk Support helps you provide personalized support when and where they need it, so customers stay happy.

Support your support

Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.

Grow without growing pains

Zendesk Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.

Be fast and friendly

Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.

Lead customers to happiness

Zendesk Support helps you provide personalized support when and where they need it, so customers stay happy.

Support your support

Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.

Grow without growing pains

Zendesk Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business.

Everything you need to help
your customers

Get access to channels, features, and functionalities.

Seamless channel integration

Give your customers the choice. Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.

Ticket forms

Ask the right questions and gather all the information you need from your customers up-front. With ticket forms, you can create multiple support request forms that show a unique set of ticket fields, making it easy for your agents to know what kind of support your customers need.

Conditional & custom ticket fields

Gather all the relevant details you need from your customers through additional conditional or custom fields. These can be made visible to both your agents and customers.

SLA views

Service Level Agreement (SLA) views let your team easily see SLA status and avoid breaches. Apply them based on the conditions you set and then track metrics down to the minute.

Multilingual

Agents can work in their preferred language, with a localized admin interface available in over 40 languages.

Multi-brand

Support up to 300 brands, products, service tiers, or regions. Data and activity are centralized within a single account, making it easy to manage.

Customize and personalize

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Customize and personalize


Zendesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Zendesk Support has the flexibility to fit your support needs.

Be smart about your support


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Zendesk Support arms you with insights so that you can measure and improve your customer service. Learn what your customers think through customer satisfaction ratings and get analytics on how you’re doing through performance reports and dashboards.

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The Zendesk Family


Zendesk Support gives you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk family of products.

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