Digital Transformation

AI and Machine Learning

While many perceive Artificial Intelligence to be the technology of the future, but AI has already taken up a position at the heart of contemporary business technology.

New Generation of Applications

The introduction of artificial intelligence and cognitive computing is fostering a new generation of applications capable to understand like a human, to develop more expertise with a non-stop self-learning capability. These AI applications by PositiveEdge can understand the underlying contexts and provide hypotheses, recommendations and automatically launch operations. We help business leaders not only effectively apply AI in their organizations, but succeed in adapting it to innovate, compete and excel.

Our Solutions

Conversational AI

Is primed to become the universal interface for query response.

Conversational AI (or Chatbot) is primed to become the universal interface for query response, as users all over the world are becoming more comfortable at interacting with chatbots through natural language. PositiveEdge enable enterprises to improve their responsiveness whereby any stakeholder can have their query addressed almost instantly with a 24/7 bot. Applications of conversational AI across functions like customer service, cross sell/up sell, knowledge mining, insights and transactions across digital channels makes this ideal fit while digitally transforming your organization.

Key Differentiators

  • Enterprise Integration
  • Domain trained use cases
  • Rich Industry Vocabulary
  • Flexible deployment
  • Highly customizable

Our Conversational AI solutions helps to achieve

  • 30% reduction in time to market
  • 25% increase in customer satisfaction
  • 40% reduction in support costs
  • 33% increase in employee productivity
  • 44% reduction in call volume

Challenges and Solutions

Bots don’t have a personality of their own

Our chatbots exhibit knowledge while simultaneously conversing in the most ‘human-like’ way possible

Customer Service at risk

Provide real time service by being always available 24/7 to answer queries and support any process

High Chances of Error

Our Chatbots eliminate errors by always providing the right answers through continuous self-learning capabilities from large information sets and feedback

Change Management and Transition

Improve productivity and increase value while reducing cost and become more efficient with AI

Robotics Process Automation

Digital disruptions are forcing companies to change their business models.

To help organizations thrive and prosper in these settings, PositiveEdge is adopting newer ways of service delivery with a more customer-centric approach.

As RPA gains greater prominence in enabling companies to achieve digital transformation, organizations are racing to implement tools, create use-cases and conduct pilot projects. With a fair number of RPA tools available in the marketplace, there’s rush to hasten digital journeys and realize value quickly. What we offer is a product-agnostic, managed services model which can accelerate the implementation of RPA and AI-based automation to help enterprises scale.

Our process mining approach

We X-ray every process to scale your automation

We use data from your basic applications (like ERP and CRM) to get a thorough understanding of your processes. You’ll know what to automate and how to do it best

See workflows and spot bottlenecks

Our systems help you identify root cause issues and opportunities to transform business operations

Let Science guide your RPA strategy

Provide fact based recommendations and visualizations help you zero-in on high-ROI and high impact workflows

Align your Projects with organization KPIs

Use company KPIs to identify automation opportunities with the biggest impact, measure performance after automation

Optimize processes over time

Continuously iterate and monitor to know what’s working, what’s not and keep optimizing your processes

Challenges and Solutions

Enthusiasm rather than knowledge

Without the right understanding of its benefit, RPA can only offer limited value. PositiveEdge ensures that implementation is being driven by expertise and knowledge

Lack of strategic vision

Our RPA Implementation is based on strategic vision that considers high-level cognitive RPA powered by niche skills in the areas of machine learning, artificial intelligence, chatbots etc.

Adoption not scalable

We ensure organization-wide training and evangelization of the power of RPA to encourage quick and seamless adoption

Limited in-house expertise

Our deep domain expertise do away with a high dependence on external vendors leading to planned investments on the right tools and resources

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