Using Artificial Intelligence in Microsoft Dynamics 365 Business Central

What is Artificial Intelligence

AI, or Artificial Intelligence, refers to the development of computer systems that can perform tasks that typically require human intelligence. These tasks include learning, reasoning, problem-solving, perception, language understanding, and speech recognition. The goal of AI is to create systems that can operate intelligently and autonomously, simulating human-like cognitive functions.

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized businesses (SMBs). It combines various business processes and functionalities into a single, integrated platform.

The integration of AI in Dynamics 365 Business Central aims to provide users with intelligent insights, automation, and improved decision-making.

Small and medium-sized businesses can take advantage of Microsoft Dynamics 365 Business Central’s AI capabilities to work smarter, adapt faster, and perform better.


Power of Artificial Intelligence in Dynamics 365 Business Central

1. Copilot: Get to know your new AI assistant

You can make your words into one of the most powerful productivity tools with Microsoft Copilot for Microsoft 365.

2. External AI engines or platforms

Data can be exported from Business Central and utilized by web services or into an external storage such as a data warehouse. From there, data is consumed by an AI model to learn or provide outcomes which are then imported back into Business Central. This includes Azure AI that empowers developers and data scientists to build, deploy, and manage AI solutions at scale, leveraging a wide range of AI capabilities.

3. External Applications

Microsoft Dynamics 365 Business Central can integrate with various Microsoft solutions, leveraging AI capabilities in applications like Outlook, Office 365, Viva Sales, and more. The integration of AI enhances the overall functionality of Business Central and provides intelligent insights, automation, and improved decision-making.


Benefits of Using Artificial Intelligence in Dynamics 365 Business Central

1. Customer Insights

AI can assist in gaining a deeper understanding of customer behavior and preferences. By analyzing customer data, Business Central may provide insights that permit businesses to tailor their offerings and enhance customer satisfaction.

2. Automate repetitive tasks

With Dynamics 365 Copilot, AI assists directly in the flow of work by automating repetitive tasks and unlocking creativity. The world’s first copilot for CRM and ERP, Dynamics 365 Copilot brings a new era of productivity to businesses of any size.

3. Automated Data Entry

AI-driven tools can help with data entry by automatically extracting information from documents, such as invoices or receipts. This helps in reducing manual data input and minimizing errors.

4. Enhance Inventory Management

By using AI, the Sales and Inventory Forecast extension helps you avoid stockouts by predicting future sales. This extension creates replenishment requests for your vendors based on your forecast and inventory levels, helping you save time and keep your customers satisfied.

5. Intelligent Search and Recommendations

AI algorithms can enhance search functionalities within Business Central, providing intelligent suggestions and recommendations based on user behavior and historical data.


About PositiveEdge

Microsoft Dynamics 365 is a suite of cloud-based business applications designed to help organizations manage various aspects of their operations, including customer engagement, finance, supply chain, human resources, and more. It combines Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) functionalities into a unified platform, enabling businesses to streamline processes, improve decision-making, and drive growth. PositiveEdge is a Microsoft Dynamics 365 partner in India, USA, and UAE. Get in touch with us today to learn more about Dynamics 365 Business Central’s AI capabilities.

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