Blogs

How The Quality of Online Customer Service Can Impact A Bank’s Reputation
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For service-based industries such as banking and finance, building a reputation for customer service is...
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How Automation Can Improve the Patient-Provider Relationship
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A study published by Deloitte reports that better patient experience is associated with better profitability for healthcare...
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Five Signs That Your Bank Needs A Customer Service Revamp
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The ongoing digital revolution has prompted the financial services industry to undergo drastic changes due...
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Top Challenges Facing Today’s Healthcare Providers
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Healthcare providers have only one option in today’s digital economy: modernize. Healthcare providers and life...
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How PositiveEdge’s CRM For Contact Centers Can Help Banks Deliver a Superior Customer Experience
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Gone are the days of traditional banking. Today’s banking industry is being transformed by numerous...
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Three Reasons Why Banks Trend Online
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Social media greatly impacts today’s businesses, both positively and negatively. Over the years, many businesses...
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