Communication is constantly evolving and adapting to changes in technology. With more than 5 billion accounts worldwide, messaging apps like Facebook, Messenger, and WhatsApp are becoming increasingly popular as they make it easier to communicate and send photos from anywhere in the world.
Companies are now more aware than ever that they need to be where their customers are. But they have to keep up with all their different channels and keep the technology under control too; it’s becoming harder.
With the increase of messaging apps with bots, artificial intelligence, and interactive features, businesses are finding it is an effective way to close deals.
Zendesk Sunshine Conversations give you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk.
Benefits of Zendesk Sunshine Conversations:
A next-generation messaging platform that lets you build interactive experiences for conversational business.
Sunshine Conversations lets you combine all your messages from different channels into a single uniform thread, and build interactive messaging experiences anywhere.
Sunshine Conversations has built a powerful platform to help businesses create interactive messaging experiences. They offer tools that can be used by companies of all sizes, from small startups to large enterprises.
Zendesk Sunshine Conversations make it easy to create a conversational interface for your product or company. In this blog, we take you through everything you need to know about using the platform.
What is the Sunshine Conversations Cloud?
A lot of businesses use the Sunshine Conversations Cloud software platform. Companies can now communicate with their customers through any popular messaging app. It lets them save up on time and effort. It also allows to engage a lot of people at once and make sure everyone is satisfied.
Sunshine Conversations Cloud is a great service that can be used by software developers to create Chatbot’s. This platform is equipped with features to allow easy management of conversations, videos, user data, and account processes.
Zendesk Sunshine Conversations specialize in connecting your favourite business systems, bots, and other tools to customers over messaging.
Zendesk Sunshine Platform will provide you with everything you need to automate, integrate and connect your business. You can connect your helpdesk, and improve your marketing – without needing any coding experience.
What can you do with Zendesk Sunshine Conversations?
If you’re building software, you can use the REST API to add conversational features to your product and enhance its feature set:
Helpdesk software can go beyond basic email ticketing and instantly add support for all popular messaging channels.
Live chat software gives you the ability to interact with your customers on their preferred channel.
Social Media Management software provides social media teams with a 1:1 messaging tool that helps them take care of customers.
With bot platforms, you can focus on the main aspects of developing a conversational AI app without the hassle of managing messaging, conversations, and user identity.
Try to engage customers across a variety of messaging channels like Slack, email, and social media. Send out automated messages to your clients where appropriate, and always stay up-to-date with your favourite business system.
By making sure messages from customers are mirrored across the different tools you use to communicate with your business, you’ll ensure that the customer’s voice is being heard.
Add bots to your customer support team – they handle simple tasks while a human is watching over the conversation.
Which messaging channels are supported?
Sunshine Conversations is committed to supporting the most messaging channels on the market with the richest set of functionality. Today, you can use Sunshine Conversations to converse on:
- Android SDK
- Apple Business Chat
- Facebook Messenger
- iOS SDK
- LINE
- Mailgun
- MessageBird
- Telegram
- Twilio
- Twitter DM
- Viber
- Web Messenger
- WeChat WhatsApp
The Zendesk Sunshine Platform makes accessing these channels easy by integrating through one simple API. This allows you to take advantage of structured and rich messages, plus a whole lot more via our “conversation builder”. When new features are released by the channels, Sunshine Conversations stay up to date and helps you take advantage of the new functionality with minimal changes to your existing code.
Why Is This Better Than Sticking With Your Existing CRM?
Zendesk has been around for a while and is well known for its customer support services. To provide a better experience to your customers, you might want to consider adding Sunshine to the mix.
Sunshine offers new features that will help your agents, administrators, and marketers. Sales reps provide more personalization and clarity. Because it is open-source, not only can it bring together information from any platform, but it can be customized to suit your business, which a regular CRM can’t do.
Questions? We’ll put you on the right path.
Ask about Zendesk products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help.